Lori Clouse, CSEA Supervisor
Hours: Monday – Friday 8:00 AM – 4:30 PM and by appointment
Phone: 419-238-9566
Van Wert Toll Free: 800-830-0954
Fax: 419-238-5336
Child Support services help children receive the financial and medical support they are legally entitled to and deserve.
Additional information: Click Here
ACCESS YOUR INFORMATION 24/7 WITH THE WEB PORTAL
The Ohio Child Support Customer Service Web Portal allows customers to view their child support case information on demand. Customers are able to view and print up to two years of child support payment data, as well as view address, employment, health insurance and support order information that is on file with the child support agency.
Access the Web Portal: Click Here
MAKE A PAYMENT
Your payment may be in the form of a personal check, money order, cashier’s check, cash, or credit card. Make checks payable to Ohio CSPC and mail via standard U.S. mail to:
Ohio CSPC
P.O. Box 182372
Columbus, OH 43218-2372
Additional information: Click Here
APPLY FOR CHILD SUPPORT SERVICES
If a child does not already receive support, the child’s parent, guardian, or legal custodian can apply for child support and health care for the child.
Application Form: Click Here
CHANGE TO A CHILD SUPPORT ORDER (REVIEW AND ADJUSTMENT OF AN ORDER)
Either parent or guardian can ask for a change in the order. Child support orders can be reviewed every 36 months from the date the order was established or the date of the last review. Some orders can be reviewed sooner if certain circumstances are met.
Additional information: Click Here
Review request form: Click Here
EFFECTIVE 7/1/19 OHIO HAS CHANGED FROM THE E-QUICK PAY CARD TO THE smiONE VISA DEBIT CARD:
smiONE™ Visa Debit Card
The Ohio Child Support Debit Card Program provides you with a debit card called the smiONE™ Visa Debit Card to receive and use your support payments. Support payments are credited to your smiONE™ card automatically after the state receives and posts a payment to your case. You do not need a bank account to be enrolled. You can use the card at any place that accepts Visa debit cards. Cash withdrawals from your card can be made at any ATM or bank teller window displaying the Visa brand marks. The smiONE™ Debit Card website contains additional information about this card.
Ohio smiONE™ Balance and Transfer Information
Cardholders can access their available balance and transaction history securely at http://www.smionecard.com. All transaction information is displayed immediately in date and time order. Cardholders may also access balance and transaction information by calling Ohio smiONE™ Customer Support at 1-855-279-2744.
Expiring smiONE™ Visa Debit Cards
smiONE™ debit cards contain a magnetic stripe that over time can become worn, as can the card itself through regular usage. As such, the smiONE™ cards expire five years after the date they are issued. One month prior to the card’s expiration date, a new card will be mailed to you.
To avoid delays in your support payments, and to ensure delivery of reissued smiONE™ cards, please keep your County CSEA informed of your current address. The Valid Thru date on the front of your card is the expiration date.
The Expiring smiONE™ Questions and Answers Reference Guide provides additional information about expiring cards.
Enrollment
Enrollment is simple! Visit http://oh.smartchildsupport.com and follow the instructions to enroll in either direct deposit or smiONE™ debit card. You can also complete the Ohio Child Support Program e-Disbursement Enrollment Form, sign it, attach your voided check or deposit slip, and follow the mailing/faxing instructions.